Contact Us
Address
5000 Thayer Center Suite C, Oakland, MD 21550, USA
Customer Service Email
isoufaria@gmail.com
Phone
+1 213-691-7235
Business Hours
Monday–Friday: 9:00 AM – 6:00 PM (ET)
Saturday–Sunday: Closed (email support available)
Typical Response Time
We aim to reply to emails within 24–48 business hours.
Live Chat
Available on www.carryacraftbag.com (when online). If unavailable, please leave a message and we will respond by email.
Order & Shipping Inquiries
Provide your order number, name, and issue when contacting us about orders, tracking, returns, or delivery problems.
Returns & Refunds
For returns or refund requests, email isoufaria@gmail.com with your order number and photos (if applicable). Do not return items without prior authorization.
Wholesale / Bulk Orders
For wholesale or partnership inquiries, email isoufaria@gmail.com with company details and requirements.
Press & Media
Press inquiries: isoufaria@gmail.com
Mailing for Returns or Correspondence
Horizonlink Traders Inc.
5000 Thayer Center Suite C
Oakland, MD 21550