Privacy policy

1. Introduction
Horizonlink Traders Inc. ("we", "us", or "Company") respects your privacy. This Privacy Policy explains what personal data we collect, how we use and share it, your rights, and how we protect your information when you visit or make purchases at www.carryacraftbag.com (the "Site").

2. Controller
Company: Horizonlink Traders Inc.
Address: 5000 Thayer Center Suite C, Oakland, MD 21550
Email: isoufaria@gmail.com
Phone: +1 213-691-7235

3. Information We Collect

  • Information you provide: name, billing and shipping addresses, email, phone number, payment details (processed by third‑party payment providers), account credentials, order history, product reviews, and customer service communications.
  • Technical and usage data: IP address, device identifiers, browser type, operating system, pages visited, referring URLs, click and navigation data, and cookies.
  • Marketing and preferences: newsletter subscription status, marketing preferences, and responses to promotions.
  • Third‑party data: data from social logins, advertising partners, analytics providers, and public sources (where applicable).

4. How We Use Your Information
We use personal data to:

  • Process and fulfill orders, payment, shipping, returns, and exchanges.
  • Communicate about orders, account status, customer service, and updates.
  • Provide and improve the Site, personalize content, and recommend products.
  • Deliver marketing, promotions, and transactional emails (with your consent where required).
  • Prevent fraud, enforce our Terms of Service, and comply with legal obligations.
  • Perform analytics and reporting to improve business operations.

5. Legal Bases for Processing (where applicable)

  • Contract performance: processing necessary to fulfill orders and services.
  • Consent: for marketing communications and certain cookies (where required).
  • Legitimate interests: fraud prevention, site security, analytics, and improving services (balanced against your rights).
  • Legal compliance: where required by law.

6. Sharing and Disclosure
We may share personal data with:

  • Service providers: payment processors, shipping carriers, fulfillment centers, customer service platforms, hosting and analytics providers.
  • Third‑party marketplaces or partners if you purchase through them.
  • Legal and regulatory authorities when required by law or to protect rights.
  • Business transfers: in connection with a merger, acquisition, or sale of assets (with notice to users where required).
    We do not sell personal information for monetary consideration. Where local law defines "sale" differently, we will follow applicable requirements and provide choices if required.

7. Cookies and Tracking Technologies
We and our partners use cookies, web beacons, and similar technologies to operate the Site, enable functionality, remember preferences, analyze usage, and deliver targeted advertising. You may manage cookie preferences via your browser settings or our cookie consent tool. Blocking cookies may affect Site functionality.

8. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system is fully secure; we cannot guarantee absolute security. Payment information is processed by trusted third‑party payment processors and is not stored by us except as permitted by those providers.

9. Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by data type and purpose.

10. Your Rights
Depending on your jurisdiction, you may have rights including: access, correction, deletion, portability, restriction of processing, objection to processing, and to withdraw consent. You may also have the right to opt out of sale/sharing (where applicable) and to lodge a complaint with a supervisory authority. To exercise rights, contact us at isoufaria@gmail.com and provide sufficient information to identify you and your request.

11. International Transfers
We may transfer personal data to service providers and affiliates located in other countries, including the United States. When transfers occur, we use appropriate safeguards to protect data in accordance with applicable law.

12. Children's Privacy
The Site is not intended for children under 16. We do not knowingly collect personal data from children under the applicable minimum age. If we become aware that we have collected such data, we will delete it promptly.

13. Marketing Communications
You may opt out of marketing emails by following unsubscribe instructions in the email or by contacting us. Transactional communications related to orders and account matters are required and may not be unsubscribed from.

14. Third‑Party Links and Services
The Site may contain links to third‑party sites or services. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing personal information.

15. Changes to This Policy
We may update this Privacy Policy. We will post the revised policy on the Site with the updated Effective Date. Continued use of the Site after changes constitutes acceptance.

16. Contact Us
For privacy inquiries, data requests, or complaints, contact:
Email: isoufaria@gmail.com
Phone: +1 213-691-7235
Address: 5000 Thayer Center Suite C, Oakland, MD 21550